Shipping policy

Shipping policy

All orders are processed within 1 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

For international orders, we anticipate there will be delays due to current border controls. The current delivery time frame is 7-45 working days (hopefully sooner). 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free local delivery is available for orders over $100 within [within San Diego area]. For orders under $100, we charge $15 for local delivery.

Deliveries are made from 9pm - 7pm on Mondays to Saturdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping

We Deliver Worldwide. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Things Gallery is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check it's status. Please allow up to 48 hours for tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at thingsgallery@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. Including but not limited to: DHL, Fedex and UPS. 

Refunds, returns, and exchanges

Please see our full return policy here: https://thingsgallery.com/policies/refund-policy 

We accept returns up to 30 days after delivery, if the item is unused and in it's original condition. We will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at thingsgallery@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at thingsgallery@gmail.com.